Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from https://gma-wildgrain.com (the “Site”).

PERSONAL INFORMATION WE COLLECT AND DISCLOSE

- When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address,

- time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the - individual web pages or products that you view, what websites or search terms re`ferred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

- We collect Device Information using the following technologies:

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

The website also uses cookies to help keep track of items you put into your shopping cart including when you have abandoned your cart and this information is used to determine when to send cart reminder messages via SMS.

- - “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/- - exit pages, and date/time stamps.

- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, - billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

We disclose certain Personal Information to third parties for a business purpose. We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.

Wildgrain values customer privacy and supports laws that increase transparency. We do not “sell” your personal information in exchange for money. This information covers the past 12 months. However, the definition of “sale” in the CCPA is very broad; it includes many common business activities involving the transferring of data, such as certain types of targeted online advertising and marketing activities as further described in the SHARING YOUR PERSONAL INFORMATION section below, even though that data is not exchanged for money. If you’re a California resident and wish to opt out of these uses on a going-forward basis, please submit a request using the information provided below.

There are also several advertising industry options available to you if you would like to opt out of interest-based advertising more broadly across participating third parties. Please visit the Network Advertising Initiative’s Consumer Opt-Out link and the Digital Advertising Alliance’s Consumer Opt-Out link. Please note that these opt-outs are also device and browser based, so you will need to opt out on each of your devices and browsers with respect to these settings.

PERSONALLY IDENTIFIABLE INFORMATION

We may share Personally Identifiable Information with:

Our service providers; our service providers to the extent reasonably necessary to enable us operate our business and provide our Website to you, as described in this Privacy Policy (e.g., to an email service provider in order to enable us to email you); a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, liquidation, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding, in which Personally Identifiable Information held by us about our Users is among the assets transferred; other third parties with your express consent for any purpose disclosed by us when you provide the information; and

you, upon your written request.

We do not permit these third parties to use any Personally Identifiable Information we share for any purpose other than (i) as described in this Privacy Policy, and (ii) to comply with their own legal requirements.

We may also share Personally Identifiable Information with a limited number of other businesses who perform certain types of targeted online advertising and marketing services for Wildgrain, such as serving advertisements on our behalf across the Internet and analyzing such information for marketing purposes. These third parties have not promised to use the Personally Identifiable Information that we provide solely in connection with Wildgrain’s Services, and they may use your Personally Identifiable Information for other purposes and on behalf of their other customers and partners. If you are a California resident, you may opt out of these uses on a going-forward basis as described in the Additional Privacy Information for California Residents section below.

Finally, we may also disclose Personally Identifiable Information with law enforcement agencies, government officials, or other third parties as necessary for the purpose of: complying with any court order, law or legal process, including to respond to any government or regulatory request;

preventing fraud and providing credit risk reduction; investigating potential unauthorized access or misuse of our Website or other breach of our Terms of Service and other agreements; protecting the assets or property, and enforcing the rights of Wildgrain, including for billing and collection purposes; and protecting the rights, property, or safety of our users or others.

In the event that we receive a request from a governmental entity to provide it with your Personally Identifiable Information, we will make reasonable attempts to notify you of such request, to the extent reasonably possible and legally permissible.

NON-PERSONALLY IDENTIFIABLE INFORMATION

In addition, we may share Non-Personally Identifiable Information, including aggregated or anonymized data: to our partners about how our users, collectively, use our Website, so that our partners may also understand how often people use their services and our Website; with analytics, search engine, or other service providers that help us improve our Website; to report to our affiliates, licensors and service providers about the use of various aspects of the Website; and with other Users or prospective Users of the Website.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

Communicate with you;

Screen our orders for potential risk or fraud; and

When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

We do not sell any of your collected personal information.

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

FACEBOOK - https://www.facebook.com/settings/?tab=ads

GOOGLE - https://www.google.com/settings/ads/anonymous

BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS

You have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.

DELETION OF YOUR PERSONAL INFORMATION

You have the right to request that we delete certain Personal Information that we have collected. Please note that there are circumstances in which we may not be able to comply with your request pursuant to the CCPA, including when we cannot verify your request and/or when there is a conflict with our own obligations to comply with other legal or regulatory requirements. We will notify you following submission of your request if this is the case.

If you would like to request that we delete your Personal Information pursuant to the requirements of the CCPA, click here or send a letter to 48 Grove Street, Suite 303, Somerville, MA 02144. The link will take you to a contact form that you can complete and submit to make a request for deletion that we will then verify.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

ADDITIONAL PRIVACY INFORMATION FOR CALIFORNIA RESIDENTS

If you are a California resident, please review these additional privacy disclosures, which provide a summary of how we collect, use, and disclose your “personal information” (as defined under California law) and explain your rights under California law.

NOTICE OF COLLECTION: We may collect the following categories of personal information, as described in the How We Collect Information and How We Use Information sections above:

  • dentifiers, such as name, email address, mailing address, phone number, and IP address
  • Commercial information, such as records of purchases and payment information
  • Internet or other electronic network activity information, such as log data, and information about the devices and computers you use to access our Services
  • Geolocation data, such as GPS signals, device sensors, and Wi-Fi access points, where you have allowed access to that information
  • Electronic, visual, or similar information, such as photos
  • Professional or employment-related information, if you apply to work for us
  • Education information, if you apply to work for us
  • Other information you provide, such as demographic information, responses to surveys, and messages to customer service
  • Inferences drawn from any of the above, including about the content and ads that may be of interest to you
  • We collect this information from you, your devices, third parties, or as otherwise described in this Privacy Policy. We use these categories of personal information as described in the How We Use Information section, and we disclose these categories of personal information for business purposes as described above and in the How We Share Information section.

AUTHORIZED AGENTS

You may designate an authorized agent to exercise your rights under the CCPA on your behalf.

Pursuant to the CCPA:

Only a business entity or natural person registered with the California Secretary of State may act as an authorized agent.

You must provide the authorized agent written permission to exercise your rights under the CCPA on your behalf.

We may deny a request from an authorized agent on your behalf if the authorized agent does not submit proof that he, she, or it has been authorized by you to act on your behalf if we request such proof, as permitted by the CCPA.

Even if you use an authorized agent to exercise your rights under the CCPA on your behalf, pursuant to the CCPA we may still require that you verify your own identity directly to us. This Provision does not apply if you have provided with a power of attorney under California Probate Code sections 4000 to 4465.

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at hello@wildgrain.com.

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Return Policy

We guarantee delivery to the shipping address provided when the order is first placed and when retrieved on the delivery date. Since we ship perishable products that can't be restocked or resold, we're unable to accept returns.

Wildgrain Refund Policy

The following reasons are covered under our refund policy:

To report any of the above issues, please contact hello@wildgrain.com. Additionally, if you’re not satisfied with your Wildgrain Box for good reason, please contact hello@wildgrain.com within seven days of receipt. We are happy to review your order and reported issues and offer an appropriate resolution, which may include replacement of the product in question, credit towards your next box, or a partial/full refund. 

Our 100% satisfaction guaranteed policy applies only to first orders. 

For canceled orders, please note that you can cancel at any time before your next order is billed. If you cancel after billing but before delivery, the cancellation request will only be processed for the next scheduled billing date.

The following reasons are not covered under our refund policy:

Please review your shipping address before ordering. Should your shipping address change, please update this address prior to the charge date via your customer account portal.

If you would like to reship an order that was improperly addressed or not retrieved on the delivery date, you will be charged 50% of the cost for the replacement shipment.